Technical issues

The (currrent) location of my bike is not visible in the app.
If the (current) location of your bike is not visible in the Smart app, it is possible that your bike is not connected to the GPS system. Please place ...
Thu, 9 Jan, 2020 at 10:14 AM
The Smart app does not work.
If you have a non-working app, there are various causes/solutions.  Solutions: Close the app and restart it. Update the app in your app store. Older ...
Thu, 9 Jan, 2020 at 10:15 AM
The Smart app crashes.
When the Smart app crashes, there are various solutions. Solutions: Close the app and restart it. Update the app in your app store. Older app versi...
Thu, 9 Jan, 2020 at 10:16 AM
Which operating systems support the Smart app?
The Smart app works on devices with a iOS and Android operating system.
Thu, 9 Jan, 2020 at 10:25 AM
Is there a Smart app for Windows?
No. The Smart app only works on the operating systems iOS and Android.
Thu, 9 Jan, 2020 at 10:26 AM
I do not receive push messages from the Smart app, how do I fix this?
If you do not receive push messages, please check the settings on the Smart app and your smartphone: The notifications in the Smart app are disabled. Op...
Thu, 9 Jan, 2020 at 10:26 AM