If the (current) location of your bike is not visible in the Smart app, it is possible that your bike is not connected to the GPS system.

  • Please place your bike outside for a while. An open connection to the sky provides an ideal connection between the GPS satellites and your bike.
  • Charge the battery connected to your bike. If you charge the battery of your bike structurally seperately from your bike, the GPS module in your bike becomes empty and only charges it while cycling. Hereby it can happen that the GPS module has a constantly low to empty percentage when it has to point a location.
  • Check the internet connection of your smartphone. If you are not connected to the internet, your location can not be sent to your smartphone.

If the current location of your bike is still not visible there may be a defect in the GPS module of your bike. Please submit a new support ticket.