In case of theft, you can report your bike 'stolen' in the Sparta Smart app. The report will start -if insured- a recovery process by security company G4S. They will, if possible, reclaim your bike via the police.
Report your stolen bike:
Open the Smart app and tap on the tab 'more'.
Tap 'E-bike recovery'.
You can now confirm the theft.
The recovery process will start after you complement your data.
Always report the bike theft to your police. Without a report file we will not be able to start the bike recovery.