If you can not scan your IMEI code, several causes are possible:

  • You are trying to scan a wrong code. The IMEI-code always starts with 35 or 86. The code is located on the battery cradle of the bicycle and not on the battery itself.
  • Your smartphone does not allow access to your camera. Open your phone settings and give the Smart app access to your camera.

Always try to enter the code manually when scanning does not work.